Terms of Service

Terms of Service

Please read these Terms of Service (collectively with Healing for Good’s Privacy Policy located at [your privacy policy URL], the “Terms of Service”) fully and carefully before using www.healing-for-good.com (the “Site”) and the services, features, content, or applications offered by Healing for Good Ltd (“Healing for Good”, “we”, “us” or “our”) (together with the Site, the “Services”). These Terms of Service set forth the legally binding terms and conditions for your use of the Site and the Services.

Effective Date: 19th December 2023
Last Updated: 19th September 2025


1) Acceptance of Terms.

By registering for and/or using the Services in any manner, including but not limited to visiting or browsing the Site, you agree to these Terms of Service (including, for clarity, our Privacy Policy) and all other operating rules, policies, and procedures that we may publish from time to time on the Site, each of which is incorporated by reference and may be updated from time to time without notice to you.

Certain Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms, which are incorporated into these Terms of Service by this reference.

These Terms of Service apply to all users of the Services, including, without limitation, users who are contributors of content, information, and other materials or services, registered or otherwise.

Wellbeing Disclaimer. The Services are for informational and reflective purposes only. They are not a substitute for professional advice, diagnosis, or treatment from a qualified healthcare provider. Always seek the guidance of a licensed professional with any questions regarding your mental, emotional, or physical health. By using the Services, you agree that Healing for Good is not responsible for your interpretation, application, or outcomes resulting from the content. If you are experiencing significant mental health challenges or feel at risk of harm, please seek immediate support from a qualified professional or crisis service in your area.

2) Eligibility.

You represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction). If you are under the applicable age of majority, you may not, under any circumstances or for any reason, access or use the Services. We may, in our sole discretion, refuse to offer the Services to any person or entity and may change our eligibility criteria at any time. You are solely responsible for ensuring that these Terms of Service comply with all laws, rules, and regulations applicable to you; access is revoked where these Terms or your use of the Services is prohibited.

If you register or use the Services on behalf of an entity, you represent and warrant that you have full authority to bind that entity to these Terms of Service.


3) Registration.

To use certain features, you must create an account (an “Account”). You must provide accurate and complete information and keep it up to date. You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorisation; or (iii) use a username that is offensive, vulgar, or obscene. You are solely responsible for activity on your Account and for keeping your password secure. You may never use another person’s account without permission. Notify us immediately of any breach of security or unauthorised use. You can delete your Account at any time, either directly (where available) or by contacting us.


4) Processing of Personal Data.

Your personal data will be treated in accordance with Healing for Good’s Privacy Policy www.healing-fo-good/privacy.com Where we process personal data on behalf of another controller (for example, via third-party platforms used to deliver our content), we will do so under an appropriate data processing arrangement. If you need more information about our privacy practices, please contact [your privacy email].


5) Content.

A. Definition. “Content” includes, without limitation, information, data, text, photographs, videos, audio clips, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services. “Content” also includes all User Content (as defined below).

B. User Content. We are not responsible for any Content added, created, uploaded, submitted, distributed, or posted to the Services by users (“User Content”), whether publicly posted or privately transmitted. You represent that all User Content you provide is accurate, complete, up-to-date, and compliant with applicable laws. You access all Content at your own risk and are solely responsible for any damage or loss resulting therefrom. We do not guarantee that Content on or through the Services is or will remain accurate.

C. Notices and Restrictions. The Services may contain Content provided by us, partners, or users and such Content is protected by intellectual property and other laws. You must abide by and maintain all copyright notices and restrictions in any Content you access.

D. Use License. Subject to these Terms, we grant each user a worldwide, non-exclusive, non-sublicensable, and non-transferable license to use (i.e., download and display locally) Content solely for purposes of using the Services. Any other use, reproduction, modification, distribution, or storage of Content is prohibited without our prior written permission. You shall not sell, license, rent, or exploit any Content for commercial use or in any way that violates a third party’s rights.

E. Availability of Content. We do not guarantee that any Content will be available on the Site or through the Services. We reserve the right (but have no obligation) to remove, edit, or modify any Content in our sole discretion at any time without notice for any reason, including upon claims or allegations from third parties or authorities or if we believe you may have violated these Terms.


6) Rules of Conduct.

A. As a condition of use, you promise not to use the Services for any purpose prohibited by these Terms. You are responsible for all activity connected to your Account.

B. You shall not (and shall not permit any third party to) take any action or upload, download, post, submit, or otherwise distribute or facilitate distribution of any Content on or through the Services that:
(i) infringes any intellectual property or other right of any person or entity or violates any law or contractual duty;
(ii) violates these Terms;
(iii) you know is false, misleading, or inaccurate;
(iv) is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of privacy, obscene, vulgar, pornographic, or otherwise inappropriate as determined by us;
(v) constitutes unauthorised or unsolicited advertising or spam;
(vi) contains software viruses or code intended to disrupt or gain unauthorised access to any system, data, or information;
(vii) impersonates any person or entity; or
(viii) includes identification documents or sensitive financial information of any person.

C. You shall not: (i) impose an unreasonable load on our infrastructure; (ii) interfere or attempt to interfere with proper working of the Services; (iii) bypass measures we may use to prevent or restrict access; (iv) run any form of auto-responder or “spam”; (v) crawl or spider any page; (vi) harvest or scrape any Content; or (vii) otherwise violate our guidelines and policies.

D. You shall not (directly or indirectly): (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive source code or underlying ideas of any part of the Services (except to the limited extent applicable laws specifically prohibit such restriction); (ii) modify, translate, or create derivative works of any part of the Services; or (iii) copy, rent, lease, distribute, or transfer any rights you receive hereunder. Comply with all applicable laws and regulations.

E. We may access, read, preserve, and disclose information we reasonably believe is necessary to: (i) satisfy law or legal process; (ii) enforce these Terms; (iii) detect, prevent, or address fraud, security, or technical issues; (iv) respond to support requests; or (v) protect the rights, property, or safety of Healing for Good, our users, and the public.


7) Third-Party Services.

The Services may link to third-party websites, services, or resources, and third parties may link to our Services. You access such resources at your own risk. We are not responsible or liable for their content, functions, accuracy, legality, or practices. Links do not imply endorsement. We are not responsible for any damage or loss caused by or in connection with your use of any third-party content, goods, or services.


8) Payments and Billing.

A. Paid Services. Certain Services are subject to fees (“Paid Services”), including courses, memberships, or digital products. Any payment terms presented to you in the process of using or signing up for a Paid Service are part of this Agreement.

B. Billing. We use third-party payment processors (e.g., Stripe, and/or platforms such as Podia) to bill you through an account linked to your Account (your “Billing Account”). Processing of payments is subject to the terms and privacy policies of the relevant processors/platforms, in addition to these Terms. We are not responsible for errors by a payment processor or platform. By choosing Paid Services, you agree to pay all charges at the prices then in effect in accordance with the applicable payment terms, and you authorise us (and our processors) to charge your chosen payment method.

C. Payment Method. Your payment terms may be determined by agreements between you and your financial institution or payment provider. If payment is not received, you agree to pay all amounts due upon demand.

D. Recurring Billing. Some Paid Services renew automatically (e.g., monthly or annually). By choosing a recurring plan, you accept responsibility for all recurring charges prior to cancellation. Auto-renewal continues until you cancel in your account settings or by contacting us with reasonable notice, subject to any platform-specific instructions.

E. Current Information Required. You must provide current, complete, and accurate billing information and promptly update it as needed. If your payment method is cancelled or you become aware of a security breach, notify us and/or the payment processor immediately.

F. Changes in Amount Authorised. If a charge varies from an authorised amount (other than due to taxes), we will provide notice before the charge date where required by law.

G. Cancellation; Refunds. You may cancel a subscription at any time via your account settings or by contacting us; cancellation takes effect at the end of the current billing period unless otherwise stated. Refunds (if any) are governed by our posted refund policy on the purchase page and applicable consumer laws in your jurisdiction (including, where applicable, the New Zealand Consumer Guarantees Act 1993 (CGA)). We do not provide pro-rata refunds unless required by law or explicitly stated.

H. Free Trials and Promotions. Any free trial or promotion must be used within the specified time. If you do not cancel before the trial ends, you may be charged the applicable fees.


9) Warranty and Other Disclaimers.

A. We have no special relationship with or fiduciary duty to you. We do not control which users access the Services, what Content you access via the Services, or how you interpret or use the Content.

B. You release us from liability for having acquired or not acquired Content through the Services. We make no representations concerning any Content and are not responsible for its accuracy, copyright compliance, or legality.

C. THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY COURSE OF PERFORMANCE OR USAGE OF TRADE. WE DO NOT WARRANT THAT (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE AVAILABLE THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the New Zealand CGA or any similar law that cannot lawfully be excluded. Where you acquire the Services for the purposes of a business (as defined in the CGA), you and we agree that the CGA does not apply.

D. We do not guarantee uninterrupted or error-free operation. Maintenance, updates, or failures may result in errors or data loss. We disclaim liability for damages caused by interruptions, errors, or data loss, and for malfunctions due to your equipment, internet service provider issues, network saturation, or other reasons beyond our reasonable control.


10) Indemnification.

You shall defend, indemnify, and hold harmless Healing for Good Ltd, our affiliates, and each of our and their respective employees, contractors, directors, suppliers, and representatives from all liabilities, claims, and expenses (including reasonable legal fees) arising from or related to your use or misuse of the Site, Services, or Content; your User Content; your violation of these Terms; or infringement by you (or anyone using your Account) of any intellectual property or other right of any person or entity. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification, in which case you will cooperate with us.


11) Dispute Resolution.

A. Good-Faith Resolution. Before commencing formal proceedings, you agree to first contact us at [your support email] and attempt to resolve the dispute informally in good faith within 30 days.

B. Mediation/Arbitration (New Zealand). If not resolved, and unless prohibited by law, disputes will be submitted to mediation in New Zealand (venue: Christchurch), conducted by a mediator appointed by agreement or, failing agreement, by AMINZ. If mediation fails, disputes may be referred to arbitration in Auckland under the Arbitration Act 1996 (NZ) by a sole arbitrator appointed by agreement or by AMINZ. Each party bears its own costs; tribunal costs are shared equally unless the tribunal determines otherwise. Urgent injunctive relief may be sought in court.

C. No Representative Actions. To the extent permitted by law, disputes must be brought in your individual capacity, not as a claimant or class member in any purported representative or class action.

D. Time Limits. To the extent permitted by law, any claim arising out of or related to the Services or these Terms must be filed within one (1) year after such claim arose or be forever barred.


12) Limitation of Liability.

To the maximum extent permitted by law, in no event shall we, nor our directors, employees, agents, partners, suppliers, or content providers, be liable under contract, tort (including negligence), equity, statute, or otherwise with respect to the Services for: (i) any indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of profits, revenue, data, goodwill, or business opportunities; (ii) any bugs, viruses, trojan horses, or the like (regardless of source); or (iii) any aggregate liability exceeding the greater of (A) the fees you paid to us for the Services giving rise to the claim in the three (3) months immediately preceding the event giving rise to liability; or (B) NZD $500.00.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded (including liability under the New Zealand CGA where it applies and has not been excluded for business purposes, or liability for fraud).


13) Governing Law and Jurisdiction.

These Terms are governed by and construed in accordance with the laws of New Zealand, without regard to the conflict of laws rules. Subject to the Dispute Resolution section, you agree to the exclusive jurisdiction of the courts of New Zealand, with venue in Christchurch.


14) Modification.

We may modify or replace these Terms or change, suspend, or discontinue the Services (including any feature or content) at any time. We will provide notice by posting on the Site and/or by email or other reasonable means. We may impose limits on certain features or restrict access without liability. While we aim to provide timely notice, you are responsible for checking these Terms periodically. Your continued use of the Services after changes become effective constitutes acceptance.


15) Miscellaneous.

A. Entire Agreement; Severability. These Terms (including our Privacy Policy) are the entire agreement between you and us with respect to the Services and supersede all prior or contemporaneous communications and proposals. If any provision is unenforceable, it shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

B. Force Majeure. We are not liable for any failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

C. Assignment. These Terms are personal to you and are not assignable or transferable by you without our prior written consent. We may assign, transfer, or delegate our rights and obligations without consent.

D. Agency. No agency, partnership, joint venture, or employment relationship is created by these Terms.

E. Notices. Unless otherwise specified, all notices under these Terms must be in writing and are deemed given when received if personally delivered or sent by registered mail; when receipt is electronically confirmed if sent by email; or the day after being sent by recognised overnight delivery. Electronic notices to Healing for Good should be sent to [your support email].

F. No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later. Any waiver must be in writing and signed by an authorised representative.

G. Headings. Section headings are for convenience only and do not affect interpretation.

Contact:
Healing for Good Ltd
Email: info@healing-for-good.com
Address: 3/1 Wiggins Street, Christchurch, 8081, New Zealand

Effective Date of Terms of Service: 19th December 2023